Cloud Support Engineer II (CDN)

Location: Remote in Malaysia; office location listed in Kuala Lumpur, Malaysia.

Company

hirify.global provides a distributed cloud-to-edge platform for content delivery, security, and AI applications.

What you will do

• Deliver reliable B2B customer support through chat and email for enterprise and SMB clients.
• Diagnose and resolve complex technical issues in collaboration with internal teams.
• Analyze hirify.global Network issues, create proactive solutions, and improve customer performance.
• Adapt communication for real-time chat and email while prioritizing urgent issues accurately.
• Drive customer success through needs analysis, CDN guidance, and customer training.
• Support process improvement, operational optimization, and service metrics.

Requirements

• 3–4 years of experience and a bachelor's degree in computer science or engineering.
• At least 2 years of technical B2B support experience, including enterprise chat channel experience.
• Solid knowledge of the internet, including DNS, HTTP/S, and TCP.
• Basic knowledge of Linux/Unix, VPN, SAML, and authentication processes.
• Exceptional written communication skills and the ability to prioritize workloads and explain technical matters to stakeholders with different levels of expertise.
• Customer-centric approach and strong interpersonal skills for working with diverse clients.
• Ability to work collaboratively and adapt in a dynamic environment.

Culture & Benefits

• Work remotely in Malaysia through the FlexBase program.
• Flexible work arrangements may include working from home, an office, or a combination of both according to job needs.
• Benefits support health, well-being, finances, and life beyond work.
• Work with global customers across diverse geographies, environments, cultures, and technologies.