IT Support Specialist

Location: Remote in Europe

Company

hirify.global is a global digital engineering, product development, and technology consulting company headquartered in New York, with more than 1,000 experts across 65+ countries.

What you will do

• Provide first-level online and desk-side support to corporate users for computers, software, hardware, peripherals, and networks.
• Grant access and change or reset passwords.
• Learn internal business applications and provide general PC, network, and application support to a distributed user base.
• Identify, troubleshoot, resolve, and escalate desktop hardware, software, installation, and configuration issues.
• Identify, troubleshoot, resolve, and escalate local area network and phone equipment issues.
• Log calls and activities accurately in a tracking system and take on special projects as assigned.

Requirements

• 1+ year of experience performing Level 1 help desk support as part of a corporate help desk or IT team.
• Basic technical certification such as A+, networking, or MCP.
• Strong customer service, follow-through, analytical, and problem-solving skills.
• Willingness to work with Jira.
• Interest in and ability to learn new software and hardware.
• Advanced knowledge of desktop computer hardware and software, including Microsoft Office.
• Advanced knowledge and experience with networking technologies, including TCP/IP, and associated wiring.
• Ability to work well with others in a team environment with minimal supervision.
• Good written and verbal communication skills in English and Russian.

Nice to have

• Experience with a variety of platforms and systems, including Microsoft Windows 10 and Apple Mac.

Culture & Benefits

• Full-time remote work in Europe.
• Opportunity to contribute to global projects and work in an international community.
• Opportunities to grow technical skills and shape the way of working.