5 дней назад
Senior Group Manager, Customer Success
134 000 - 184 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Group Manager, Customer Success (Mental Health Healthcare): Leading and developing Customer Success Managers while driving customer retention, revenue expansion, forecasting, and executive-level client engagement with an accent on employer-sponsored health benefits and operational consistency. Focus on coaching teams, managing account and revenue risks, optimizing KPIs, and aligning customer insights across cross-functional business units.
Location: Remote within the United States
Annual base salary: $134,000–$184,000, with potential discretionary bonuses.
Company
provides evidence-based mental health care through employer, health plan, and partner relationships, supported by the AI-powered Lyra Empower platform.
What you will do
- Hire, develop, retain, and coach a high-performing team of Customer Success Managers.
- Monitor team performance, optimize operating procedures, and identify training and enablement needs.
- Drive accountability for renewal rates, customer retention, revenue expansion, customer satisfaction, and other department KPIs.
- Lead talent, relationship, and revenue risk management, including monthly revenue forecasting and recovery strategies for underperforming accounts.
- Manage executive-level client relationships, clinical or operational escalations, finalist meetings, and strategic deal reviews.
- Partner with Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to represent the customer voice.
Requirements
- 10+ years of experience in a high-growth, fast-paced environment.
- 5+ years of management experience.
- Required experience in the employer-sponsored health benefits space.
- Experience leading Customer Success or similar teams is preferred.
- Strong organization, communication, relationship-building, influence, and senior stakeholder management skills.
- Experience with Salesforce and Tableau; Gainsight experience is a plus.
Nice to have
- Experience leading Customer Success teams.
- Experience with Gainsight.
- Passion for mental health and healthcare transformation.
Culture & Benefits
- Full-time employment with , Inc.
- Medical, dental, vision, FSA/HSA, life, and disability insurance coverage.
- Coaching and therapy services through Lyra for Lyrians.
- Discretionary restricted stock units, paid vacation and sick leave, company holidays, and paid parental leave.
- 401(k) with up to 3% matching and a monthly technology allowance.
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