Manager, Client Success (SaaS)

Location: Remote-first working environment.

Base salary: $120,000 per year. Variable compensation: $54,000 per year.

Company

hirify.global provides an AI-powered Fixed Operations Data Intelligence Platform, methodology, and coaching for automotive dealerships.

What you will do

• Own Gross Revenue Retention and Net Revenue Retention across the enterprise customer portfolio.
• Develop enterprise customer success strategy covering segmentation, onboarding, adoption, value realization, renewal, and expansion.
• Lead strategic relationships with executive stakeholders, including complex escalations, renewals, and expansion discussions.
• Lead, coach, and develop Enterprise Client Success professionals while setting performance standards and accountability.
• Define customer health, adoption, engagement, retention, and expansion KPIs, dashboards, and forecasting processes.
• Partner with Sales, Product, Marketing, Finance, Operations, and GTM Enablement to improve customer outcomes and operational effectiveness.

Requirements

• 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function.
• 3+ years of experience directly leading and developing customer-facing teams.
• Experience managing large, complex enterprise customers with multiple stakeholders and meaningful ARR.
• Strong understanding of SaaS adoption, retention, renewals, expansion, GRR, and NRR.
• Experience building account health frameworks, executive dashboards, retention forecasts, and customer success KPIs.
• Hands-on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, ChurnZero, or similar tools.

Nice to have

• Experience in automotive retail, dealership operations, or Fixed Operations.
• Experience with business intelligence, advanced analytics, or product utilization platforms.
• Experience with AI-driven customer success tools, predictive health scoring, or customer intelligence platforms.

Culture & Benefits

• Remote-first environment built on autonomy, accountability, collaboration, urgency, and continuous improvement.
• Comprehensive health, dental, and vision insurance.
• Equity participation through the Equity Incentive Plan.
• 401(k) with company match, flexible vacation, and 11 paid holidays.
• Employer-paid short- and long-term disability and life insurance.
• Home office setup support and ongoing professional development opportunities.