Customer Success Manager (Retail Media & Commerce)

Location: London, United Kingdom; hybrid schedule with a minimum of 3 days in the office and 2 days at flexible work locations

Company

hirify.global is a video advertising technology company that helps brands reach audiences across the open web while enabling publishers to generate sustainable revenue.

What you will do

• Manage Amazon Ads campaigns across global markets, including timelines, campaign scope, and asset coordination.
• Coordinate campaign execution across teams, resolve operational blockers, and ensure timely delivery.
• Analyze campaign performance and present insights for Amazon sellers and internal stakeholders.
• Improve campaign workflows through automation, playbooks, documentation, and process enhancements.
• Support strategic client meetings, identify upsell opportunities, and capture success stories for renewals and expansion.

Requirements

• 3+ years of experience in digital advertising or customer success.
• Experience with Amazon Ads, ideally including DSP, Sponsored Display, or retail media.
• Strong organizational skills and the ability to manage multiple global campaigns simultaneously.
• Analytical skills with experience interpreting and presenting campaign performance data.
• Excellent communication skills, a client-first mindset, and the ability to simplify complex topics.
• Familiarity with Amazon campaign workflows, policies, and performance metrics is advantageous.

Culture & Benefits

• Hybrid workplace policy combining office collaboration with flexible work locations.
• Values centered on curiosity, ownership, collaboration, and measurable impact.
• Opportunity to work with global markets and campaigns for a fast-growing retail media segment.
• Background checks are conducted for all hires to meet customer and information-security requirements.

Hiring process

• Applications and interviews are reviewed on a continuous basis.
• Background checks are completed for successful hires.