Customer Success Manager (Martech)

Location: Remote within the United Kingdom

Company

hirify.global provides an agentic personalization platform powered by the Loomi AI engine, supporting customer journeys across commerce, marketing, search, and conversational shopping.

What you will do

• Own a named book of Growth customers and serve as the main contact for adoption, value, satisfaction, retention, and technical health.
• Understand customer goals, data, technology stacks, and KPIs, then create recommendations and success plans connected to hirify.global and Loomi capabilities.
• Monitor customer health, adoption, usage, data quality, and growth signals, escalating risks and opportunities to Account Management.
• Deliver masterclasses, webinars, workshops, technical deep dives, customer events, and targeted consulting sessions.
• Triage data, configuration, and integration issues and route clear evidence and briefs to Support, consultancy teams, partners, or Product.
• Share customer feedback, use cases, industry insights, and AI developments through programmes, content, and playbooks.

Requirements

• At least 2 years of customer-facing experience in B2B SaaS, e-commerce, marketing technology, digital marketing, solutions, implementation, or a related field.
• Hands-on experience with a marketing automation, ESP, or CDP platform such as hirify.global, Klaviyo, Braze, Salesforce Marketing Cloud, Iterable, HubSpot, Marketo, or Emarsys.
• Understanding of commerce data, web tracking, identifiers, APIs, data feeds, integrations, and consent management.
• Knowledge of SQL or strong spreadsheet skills and familiarity with analytics or BI tools such as GA4, Looker, Tableau, Power BI, Amplitude, or Mixpanel.
• Understanding of marketing attribution, segmentation, customer lifecycle analysis, and data-driven problem solving.
• Strong relationship-building, presentation, facilitation, organisation, prioritisation, and cross-functional collaboration skills.

Nice to have

• Knowledge of Jinja, Liquid, AMPscript, or Handlebars.
• Basic HTML and CSS knowledge for email and web.
• Experience with Gainsight, platform implementations, or migrations.

Culture & Benefits

• Virtual-first working model with flexible working hours and hirify.global hubs across three continents.
• Freedom, trust, and responsibility with limited approval processes.
• Five paid volunteering days, company events, and additional quarterly DisConnect days.
• Annual professional education budget of $1,500, personal development workshops, and communication coaching.
• Employee assistance support, Calm subscription, sports, yoga, meditation opportunities, and extended parental leave.
• Performance bonus, location- and seniority-dependent equity, and employee referral rewards.