2 дня назад
Product Customer Success Manager (ContactEngine)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Customer Success Manager (ContactEngine): Ensuring ContactEngine is deployed effectively to deliver contracted business benefits, strengthen client relationships, and create opportunities for account growth with an accent on journey design, process architecture, and customer value. Focus on constructing business cases, coordinating technical and delivery requirements, analyzing performance metrics, and guiding clients through adoption and quarterly business reviews.
Location: United Kingdom — Remote
Company
provides AI, cloud, and digital software for customer experience, financial crime prevention, and public safety to global enterprises.
What you will do
- Ensure ContactEngine is deployed effectively and delivers the expected business benefits.
- Analyze client contracts, identify value-generating customer journeys, and construct business cases to guide priorities.
- Develop strategic customer success plans based on client business drivers.
- Coordinate client activities, enquiries, escalations, technical requirements, and delivery architecture.
- Support feature adoption, monitor metrics and performance, and identify account growth opportunities.
- Lead quarterly business reviews and build trusted relationships with client stakeholders and internal account, pre-sales, professional services, and technology teams.
Requirements
- Undergraduate degree or relevant professional experience.
- Project delivery experience in an IT or customer-facing environment.
- Experience with process mapping, business requirements, relationship management, and large corporate processes.
- Strong commercial awareness and the ability to analyze data using Excel or similar tools.
- Clear verbal and written communication, with the ability to explain technical information simply.
- Ability to manage multiple client projects or workstreams under time and stakeholder pressure.
hirify.global-to-have"> to have
- Postgraduate degree in a technical or business subject.
- Project management qualification.
- Experience creating business cases or using advanced data analysis tools.
- Fluency in another language.
Culture & Benefits
- Remote role supporting clients across North America and Europe.
- Collaboration with customer success teams in the USA, UK, and Philippines.
- Opportunity to work with a global software organization serving major enterprises.
- Equal opportunity employment environment.
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