Customer Success Manager (PropTech)

Location: Manchester, UK — hybrid, with up to 3 days working from home per week

Salary: Up to £33,000 per year plus commission, with estimated OTE of up to £40,000

Company

hirify.global is a Manchester-based PropTech product company developing Street.co.uk and Spectre to improve estate agency operations across the UK.

What you will do

• Support clients in adopting Street.co.uk and achieving strong results from the software.
• Provide exceptional technical support by phone and email and proactively resolve customer issues.
• Gather customer feedback and ensure it reaches relevant business and product teams.
• Collaborate with sales and technology teams on product features that reflect customer needs.
• Identify opportunities to upsell additional products and create long-term value for existing clients.
• Plan customer meetings and workshops independently while building detailed product knowledge.

Requirements

• Background in Customer Success, ideally within the technology or SaaS sector.
• Passion for delivering a first-class customer experience.
• Fluent written and spoken English.
• Excellent written and verbal communication skills.
• Strong organization, attention to detail, motivation, and ability to work independently.
• Must be eligible to live and work in the UK and able to perform the specified work.

Culture & Benefits

• Hybrid working with up to 3 days per week from home and flexible working hours.
• £1,000 holiday contribution after the first year and a £500 annual learning and development budget.
• Enhanced maternity, paternity, and adoption pay, plus mental health and wellbeing support.
• Paid volunteering days, birthday leave, paid menopause leave, and a holiday buying scheme.
• Relaxed office environment with wellbeing initiatives, company events, and team off-sites.
• Cycle-to-work and electric car salary sacrifice schemes, plus a climate-positive company mission.

Hiring process

• Introductory call with the Talent team.
• In-person Hiring Manager interview including a task and presentation.
• Final in-person interview.