Customer Success Manager (EdTech)

Location: Hybrid role in the United Kingdom or Budapest, Hungary

Company

hirify.global develops intuitive education and personal development products that support learning, relationships, and career growth.

What you will do

• Build and nurture trusted relationships with senior educational stakeholders across BeNeLux and Central Europe.
• Align customer outcomes and business drivers with tailored hirify.global solutions.
• Drive product adoption, revenue retention, pipeline generation, and customer growth in collaboration with Sales.
• Gather customer feedback and advocate for platform enhancements with Product and Engineering.
• Manage priorities under pressure and contribute to cross-functional customer experience initiatives.

Requirements

• Fluent English and Dutch.
• At least four years of experience in Customer Success or SaaS account management.
• Background or strong affinity for the education sector, ideally in Educational Technology.
• Strong technical aptitude and familiarity with CRM and project management tools.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders empathetically.
• Bachelor’s degree and a results-driven approach to prioritization.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible collaboration arrangements that vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Employee recognition through the Motivosity program and an inclusive, supportive culture.

Hiring process

• All employees must pass a background check.
• Candidates may need to complete identity verification and provide legal name, current physical location, contact number, and residential address in accordance with local privacy laws.