GTMC-CXC Operations Excellence Manager (Pharmaceutical)

Location: Shanghai, China

Company

hirify.global is a pharmaceutical company focused on better medications, outcomes, and science.

What you will do

• Design, streamline, and optimize China CXC operational processes, workflows, service catalogs, SLAs, and SOPs.
• Identify operational bottlenecks and establish transparent delivery commitments and accountability.
• Adapt global CXC processes and frameworks to China requirements and transfer local knowledge to the global CXC organization.
• Lead Leapfrog change management, scale-up roadmaps, rollout mechanisms, cross-functional delivery, and adoption tracking.
• Establish innovation stage gates, facilitate ideation and incubation, and scale validated pilots.

Requirements

• Bachelor's degree or higher in Science, Business, Finance, Marketing, or a related field.
• At least 3 years of experience in the pharmaceutical industry, preferably in brand marketing, commercial operations, digital marketing, or management consulting.
• Experience in process design, workflow optimization, operational framework development, large-scale transformation, or cross-functional program management.
• Understanding of omnichannel marketing operations, customer engagement strategies, and relevant metrics.
• Excellent project management, business acumen, strategic thinking, communication, and presentation skills.
• Proficient spoken and written English required.

Culture & Benefits

• Work within a China CXC team supporting customer engagement transformation and scale-up.
• Collaborate across global and local functions in a complex matrix organization.
• Participate in an environment focused on progress, inclusion, and equal opportunity.