Renewals Account Manager (Cybersecurity)

Location: Remote in Japan, Tokyo

Company

Cybersecurity company providing an AI-native platform that protects organizations from breaches and processes large-scale security event data.

What you will do

• Manage customer renewal, expansion, and upsell opportunities with account managers, channel partners, customers, and sales teams.
• Research purchase and renewal history and recommend appropriate renewal strategies.
• Build accurate proposals and quotes, including co-terms, true-ups, staggered deployments, upgrades, product dependencies, pricing, and discounts.
• Validate account ARR, ACV categories, opportunities, contracts, and forecasts in Salesforce and related systems.
• Deliver validated renewal quotes 90–120 days before contract expiration and support decision-maker, budget, and timeline qualification.
• Identify renewal risks, coordinate escalation and support issues, and provide customer feedback to Product teams.

Requirements

• 3+ years of experience in renewals, sales operations, account management, or customer success.
• Experience with SaaS subscription renewals; high-tech, SaaS, or cybersecurity industry experience is preferred.
• Bachelor’s degree or relevant professional experience.
• Advanced MS Excel skills, including formulas, large datasets, connectors, and pivot tables.
• Experience with Salesforce.com, Salesforce CPQ, SFDC reporting, and opportunity or contract management.
• Exceptional communication, organization, attention to detail, prioritization, and collaboration skills, with demonstrated use of AI technologies to improve business outcomes.

Nice to have

• Experience managing forecasts in Clari.

Culture & Benefits

• Flexible work supported by autonomy and a focus on responsible AI adoption and innovation.
• Physical and mental wellness programs.
• Competitive vacation and holidays, plus paid parental and adoption leave.
• Professional development opportunities for employees at every level.
• Employee networks, geographic neighborhood groups, volunteer opportunities, and office amenities.