Client Relationship Manager (Financial Services)

Location: Hybrid role based in Melbourne or Sydney, Australia

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organizations, with offices worldwide and more than 23,000 client organizations.

What you will do

• Maintain and develop relationships with key and senior client contacts, including C-suite stakeholders.
• Build a detailed understanding of client businesses, products, strategies, requirements, and service impacts.
• Lead client capability workshops demonstrating the value of hirify.global products, services, and technologies.
• Manage commercial and contractual relationships, sales targets, and year-on-year growth.
• Act as the senior escalation contact and own resolution from beginning to end.
• Coordinate with internal leads, heads, directors, and client teams to ensure service quality, customer satisfaction, and effective change delivery.

Requirements

• 5+ years of client relationship management experience.
• Experience in the Australian superannuation and funds management industry, including front-, middle-, and back-office operations.
• Strong financial and numerical skills, including P&L understanding and revenue forecasting.
• Knowledge of the financial services regulatory environment and client service models.
• Executive-level credibility, autonomy, excellent communication, analytical, verbal reasoning, and numeric skills.
• Ability to work in a hybrid model from Melbourne or Sydney, Australia.

Culture & Benefits

• Hybrid work model with a focus on flexibility and work-life balance.
• Income protection insurance and salary continuance.
• Private health insurance discounts, paid parental leave, death and TPD insurance, and compassionate leave.
• Hands-on, team-customized training through SS&C University.
• Diversity and inclusion initiatives, plus discounts on fitness clubs, travel, and other services.