Lead Product Owner (ServiceNow)

Location: Reston, Virginia, United States; hybrid work with both onsite and remote work.

Compensation: $79.55–$84.50 per hour.

Company

hirify.global delivers outsourced services and workforce solutions across North America.

What you will do

• Own product vision, strategy, goals, KPIs, and multi-year roadmaps.
• Gather, prioritize, and refine business requirements into epics, features, user stories, and acceptance criteria.
• Manage product backlogs and lead refinement, sprint planning, sprint reviews, and release activities.
• Partner with ServiceNow development, administration, and configuration teams.
• Communicate priorities, roadmaps, risks, and dependencies to stakeholders and leadership.
• Identify opportunities for product enhancements, automation, and AI integration.

Requirements

• 9–11+ years of Product Owner experience, including significant ownership of product strategy, roadmaps, backlogs, requirements, and Agile delivery.
• Experience with ServiceNow, including CRM, ITSM, and/or CSM.
• Experience translating business requirements into detailed technical requirements for development teams.
• Experience creating and managing epics, features, user stories, and acceptance criteria.
• Strong stakeholder management, communication, facilitation, strategic thinking, and problem-solving skills.
• Ability to adapt to evolving technologies, including AI-enabled solutions.

Nice to have

• Experience across multiple ServiceNow modules, especially ServiceNow CRM.
• Experience with Generative AI and/or Agentic AI initiatives.
• Certified Scrum Product Owner or similar Agile/Product certification.
• Healthcare industry experience.

Culture & Benefits

• Contract-to-hire engagement with a 40-hour work schedule.
• Hybrid onsite and remote work model.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan coverage.
• Eligible employees may participate in a 401(k) plan.