ServiceNow Product Owner

Location: Hybrid in Reston, Virginia, United States, with onsite work at least once per week; final-round interview onsite.

Company

hirify.global is hiring for a ServiceNow product ownership role supporting an enterprise platform environment.

What you will do

• Own and define multi-year product roadmaps for ServiceNow CRM evolution and ITSM expansion.
• Engage technical and non-technical stakeholders to extract, clarify, and document business requirements.
• Translate business requirements into ServiceNow functional requirements, use cases, and technical delivery specifications.
• Collaborate with ServiceNow developers and system administrators on backlog refinement, platform configuration alignment, and delivery quality.
• Oversee the operational health of the existing CRM environment while incorporating ITSM requirements.
• Advocate for end users by ensuring workflows, configurations, and interfaces address operational friction.

Requirements

• 8+ years of experience as a Product Owner in an enterprise Agile/Scrum environment.
• Extensive experience with the ServiceNow CRM module; ServiceNow ITSM experience may also be considered.
• Strong ability to translate business goals into precise technical specifications for ServiceNow developers.
• Documented experience creating and executing multi-year platform strategies.
• Experience in ServiceNow business analysis, requirements definition, and agile stewardship.
• Hands-on ServiceNow implementation or system administration is not required.

Culture & Benefits

• 12-month contract engagement with a T2P arrangement.
• Hybrid work arrangement with regular onsite collaboration in Reston.
• Work across business stakeholders, developers, and system administrators.

Hiring process

• Final-round interview conducted onsite in Reston, Virginia.