Customer Success Engineer (AI Infrastructure)

Location: Remote, Australia

Salary: A$150,000–A$175,000 estimated annual base salary, plus equity and commission.

Company

hirify.global is a venture-backed startup building AI infrastructure platforms and open-source Kubernetes tenancy technology for AI cloud providers and enterprise customers.

What you will do

• Lead end-to-end customer onboarding from sales handoff through project close, including architecture workshops, platform installation, access setup, integrations, and operational readiness reviews.
• Build and maintain customer success plans covering business objectives, KPIs, adoption milestones, and renewal timelines.
• Translate platform adoption, Tenant Cluster growth, provisioning savings, and developer self-service into measurable business outcomes.
• Manage customer engagement through regular check-ins, Quarterly Business Reviews, and Executive Business Reviews.
• Provide technical guidance on hirify.global architecture, Tenant Cluster deployment patterns, RBAC, tenant isolation, integrations, and Day 2 operations.
• Own renewals, identify expansion opportunities, collaborate with Account Executives and Solutions Engineers, and communicate customer feedback to Product and Engineering.

Requirements

• Experience in a technical post-sales role such as customer success, technical account management, or professional services.
• Hands-on familiarity with Kubernetes and cloud-native technologies, including architecture discussions, RBAC, and tenant isolation patterns.
• Ability to communicate effectively with platform engineers, DevOps teams, architects, technology leaders, and executive buyers.
• Structured and proactive approach to success planning, adoption tracking, renewal management, and risk identification.
• Understanding of renewal and expansion drivers in SaaS or platform businesses.

Nice to have

• Kubernetes certification such as CKA or CKAD.
• Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale.
• Experience with regulated industries, including financial services, healthcare, or the public sector.
• Contributions to Kubernetes or the open-source ecosystem.
• Experience at a Series B–D startup building a repeatable post-sales motion.

Culture & Benefits

• Remote-first culture with a distributed global team and flexible workplace arrangements.
• Flexible working schedule focused on outcomes rather than fixed working hours.
• Competitive compensation package with equity and commission opportunities.
• Health, dental, vision, and life insurance, with coverage varying by country.
• Open-source environment focused on ownership, measurable impact, technical excellence, and intentional innovation.