Staff Technical Account Manager (SaaS Security)

Location: Remote within the United States; in-person onboarding in Toronto is required for go-to-market roles. Occasional travel to offsites, department meetings, and customer events may be required.

Annual base salary: $143,000–$207,000 USD, plus commission eligibility, equity, and incentive programs where applicable.

Company

hirify.global develops enterprise password management and Unified Access Management solutions that help businesses secure identities, applications, devices, SaaS tools, and AI adoption.

What you will do

• Own complex post-sale technical relationships from onboarding through adoption and renewal.
• Lead technical implementations, integrations, configuration, and security reviews.
• Advise strategic customers on identity, access, device trust, and SaaS security.
• Partner with Customer Success Managers to identify risks, support expansion, and maximize customer value.
• Represent customer needs while collaborating with Product, Marketing, Support, and other functions.
• Create scalable playbooks, knowledge-base content, processes, metrics, and enablement resources; mentor team members and handle complex escalations.

Requirements

• 8+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant.
• Experience leading technical onboarding and implementation discussions with technical and business stakeholders in complex customer environments.
• Strong communication, storytelling, demonstration, and business-value translation skills.
• Experience with SSO, SAML, OIDC, SCIM, SOC 2, ISO 27001, and GDPR.
• Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, Docker, Kubernetes, and command-line interfaces.
• Must be based in the United States; ability to work autonomously in a remote-first environment and collaborate across functions.

Nice to have

• Experience with hirify.global or other password managers, SaaS lifecycle management, MDM, device posture tools, or advising customers on AI technologies.

Culture & Benefits

• Remote-first work environment with home-based work in the employee's country.
• Health, dental, and retirement benefits, including 401(k) matching.
• Generous paid time off and parental leave top-up programs.
• RSU program for most employees and a free hirify.global account.
• Paid volunteer days, peer-to-peer recognition, and an inclusive, feedback-oriented culture.

Hiring process

• Recruitment may use AI and machine-learning tools for initial application screening, with an opt-out option.
• Live interviews must be completed without AI tools.
• Successful applicants complete a background check.