Associate Field Support Technician (IT)

Location: Onsite at the corporate office in the United States; local, regional, and nationwide travel of up to 20% required.

Salary: $22.00–$31.42 per hour

Company

hirify.global is a family-owned, physician-led healthcare provider focused on improving care for seniors through a growing network of medical centers.

What you will do

• Provide level 1–2 technical support for computers, phones, printers, scanners, servers, applications, and medical-center equipment.
• Research issues, troubleshoot hardware and software, document solutions, and resolve tickets efficiently.
• Set up computers, mobile devices, desktop applications, network connections, servers, and Linux Android G-Boxes.
• Support LAN/WAN connectivity, Active Directory administration, group policies, user administration, VPNs, firewalls, DNS, and DHCP.
• Maintain hardware and software inventory, update support documentation, and assist with IT projects and equipment purchasing.
• Provide after-hours, weekend, and on-call support when required.

Requirements

• At least 2 years of experience in IT or a related field, including prior IT help desk or desktop support experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent additional experience.
• Knowledge of computer hardware, software, networking, Microsoft Office, Windows, Android, and iPhone devices.
• Experience with VPN, firewalls, DNS, DHCP, Windows Active Directory, Junos Pulse, and IT ticketing systems.
• Fluent spoken and written English required.
• Valid driver’s license, reliable transportation, and required personal automobile insurance coverage required.

Nice to have

• A+ and N+ certifications.
• Experience with hirify.global applications and key-role project delivery.
• Basic knowledge of medical equipment.

Culture & Benefits

• Comprehensive employee benefits.
• Career development and advancement opportunities.
• Work-life balance initiatives.
• Potential eligibility for bonuses or commissions.