IT Support Specialist (On-Site) (Cybersecurity)

Location: Austin, TX, United States; in-office five days a week. Applicants must be US citizens.

Base salary: $65,000–$75,000 annually, plus a performance bonus.

Company

hirify.global is a cybersecurity SaaS company providing a virtual workspace platform for secure mobile access to enterprise applications without storing data on endpoints.

What you will do

• Provide hands-on desktop and end-user support for employees, guests, laptops, accounts, peripherals, and office technology.
• Maintain hardware, software, and subscription asset inventory and support equipment lifecycle management.
• Issue new computer hardware and coordinate the disposition of end-of-life equipment.
• Resolve employee issues through Jira and Confluence, document tickets, and contribute to knowledge base articles.
• Support conference room and video teleconference setup and troubleshooting.
• Assist with IT projects and routine administration under the direction of the IT System Administrator.

Requirements

• 1–2 years of experience in IT helpdesk, desktop support, or IT support.
• Hands-on troubleshooting experience with Windows and macOS hardware and software.
• Working knowledge of Microsoft 365, Entra ID, Active Directory, and MDM solutions such as Jamf, Intune, or NinjaOne.
• Strong troubleshooting, problem-solving, and communication skills.
• CompTIA A+ and CompTIA Security+ certifications are required.
• US citizenship is required, and the role requires working onsite in Austin five days a week. Ability to lift and move computer equipment up to 40 lbs is also required.

Nice to have

• Familiarity with Slack, Zoom, Google Workspace, Jira, Confluence, and other enterprise SaaS applications.
• Experience with standardized ticketing systems and work-ticket documentation.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Parental leave, life insurance, and disability benefits.
• 401(k) plan with employer matching contributions vesting from the first day.
• Professional development support focused on technical skills and collaboration.
• Inclusive workplace with reasonable accommodation available during the application and hiring process.