IT Support Technician Lead (Cybersecurity)

Location: Onsite in Newport and Middletown, Rhode Island; no remote or telework allowed.

Salary: $56,572.65–$98,368.86 annually.

Company

hirify.global is a federal government contractor providing technology and cybersecurity support.

What you will do

• Lead daily IT support activities and coordinate a team of technicians.
• Diagnose and resolve hardware, software, network, account, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, servers, networking equipment, printers, mobile devices, and business systems.
• Administer user accounts, permissions, access controls, onboarding, and offboarding across Microsoft 365, Active Directory, Azure AD, and other applications.
• Manage IT assets, licenses, vendors, equipment deployments, system upgrades, and network improvements.
• Support endpoint security, patching, backups, security monitoring, incident response, and compliance initiatives.

Requirements

• Bachelor's degree; 0–2 years of experience accepted, with 2–4 years preferred.
• Experience supporting large Windows and Linux environments, including Windows 10/11, Red Hat Enterprise Linux 7+, Microsoft IIS 7+, and Microsoft PKI.
• 2–4 years of experience implementing and managing Microsoft Windows technologies.
• Current CompTIA Security+ certification with CE.
• Must be able to obtain and maintain a Secret clearance.
• Ability to work independently, lead technical support staff, document procedures, and collaborate with development teams and vendors.

Nice to have

• Information technology and operations management experience.
• Experience with Microsoft Office applications and continuous improvement initiatives.
• Experience supporting client projects, system upgrades, office moves, and technology implementations.

Culture & Benefits

• Health, life, disability, retirement, and savings benefits may be available depending on the position.
• Paid time off and holiday pay.
• Learning and development opportunities and wellness programs.
• Work as part of a technical team supporting federal government operations.