Operations Lead, Coaching

Location: Remote within the United States; compensation is organized by U.S. geographic zones, with Zone 1 including San Francisco and New York City.

Salary: $110,000–$135,000 annually in Zone 1; $100,000–$125,000 in Zone 2; $90,000–$115,000 in Zone 3.

Company

hirify.global helps organizations improve frontline employee productivity, retention, customer experience, and career growth through enterprise learning and coaching programs.

What you will do

• Build and scale the onboarding process from coach offer to first learner call.
• Own the coach operating system, including tools, access, partner context, and policies.
• Identify root causes of operational issues and deliver durable fixes through automation, improved tooling, and clearer processes.
• Maintain coaching databases and key metrics to support staffing and program decisions.
• Turn coach feedback into strategic system and process improvements.
• Partner with Program, Client Success, Product, and Engineering to staff engagements and evolve coaching operations.

Requirements

• At least 4 years of experience in operations, project management, consulting, or a similar field.
• Experience building or rebuilding a process or system and demonstrating measurable results.
• Ability to automate, template, or eliminate repetitive work.
• Comfort working with spreadsheets, databases, dashboards, and operational metrics.
• Strong organization, written communication, and cross-functional collaboration skills.
• Interest in education, coaching, or helping people grow at work.

Culture & Benefits

• Remote-first culture with a transparent, social, and mission-driven environment.
• Competitive salary based on experience and geographic location.
• Employer-paid medical, dental, vision, life, and disability insurance, with dependent coverage options.
• Flexible paid time off, 13 paid holidays, and generous paid parental leave.
• Annual professional development budget, company-provided laptop, wellbeing apps, and 401(k).