BDLink Associate Technical Solutions Consultant

Location: Jacksonville, Florida, United States — hybrid

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, including proprietary platforms and operational support solutions.

What you will do

• Provide post-implementation technical support for client integrations, troubleshoot issues, and answer technical questions.
• Configure the BDLink integration toolset across self-hosted and Advent-hosted APX environments.
• Maintain and improve configuration tools to make integrations more robust and easier to use.
• Work directly with clients to understand their environments, gather requirements, explain technical concepts, and configure integrations.
• Collaborate with Implementation, Service, and Operations teams to diagnose issues and identify root causes.
• Investigate problems through log analysis, hypothesis testing, and information gathering across multiple systems.

Requirements

• 2–7 years of relevant professional experience in technical support, implementation, systems integration, configuration management, or a similar client-facing technical role.
• Experience configuring or maintaining integration toolsets, or demonstrated ability to learn complex technical systems quickly.
• Comfort communicating directly with clients and translating technical details into clear language.
• Ability to independently investigate issues, analyze logs, test hypotheses, and work without a defined roadmap.
• Adaptability, resilience, and professionalism when working with evolving systems and difficult-to-reproduce issues.

Culture & Benefits

• Exposure to enterprise environments, modern platforms, and varied client integration challenges.
• Opportunity to influence the improvement of tools and processes rather than only follow established procedures.
• Medical, dental, and vision coverage.
• 401(k) plan with company match, paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.