Associate Technical Support Analyst (Drive Service)

Location: Remote within the United States; the listed office location is Cincinnati, OH.

Salary: $26.00–$30.00 per hour

Company

hirify.global provides cloud-based SaaS software that supports automotive dealerships and vehicle manufacturers with end-to-end business operations.

What you will do

• Provide primary technical support through phone, web chat, email, and online tickets.
• Create case logs, document client information, establish resolution timelines, follow up, and escalate complex issues.
• Troubleshoot malfunctioning software applications and recommend corrective actions.
• Guide clients and associates through technical issue resolution and submit product change requests when needed.
• Apply case resolution and escalation procedures while supporting product quality and development efforts.
• Collaborate with team members, attend required training, and manage competing priorities.

Requirements

• Associate or bachelor's degree strongly preferred.
• Proficiency with PCs, Windows, iOS, smartphones, and iPads.
• Ability to document, track, monitor, and resolve issues within established timelines.
• Strong problem-solving, negotiation, verbal communication, written communication, and prioritization skills.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• At least one year of PC desktop support or technical support experience with client contact.
• Knowledge of Microsoft operating systems, PC hardware, Microsoft Printing, ActiveX controls, and mobile devices.
• Experience with ticketing systems such as Clarify, Remedy, or FootPrints.
• Knowledge of Unix, Linux, or SQL; PC certifications such as A+, MCDST, or MCST.
• Automotive industry experience or bilingual French or Spanish skills.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) matching program.
• Tuition reimbursement.
• Inclusive and collaborative work environment with remote support operations.