Associate Cloud Support Analyst (Healthcare Imaging)

Location: Olathe, Kansas, US; hybrid work with 3 days onsite per week. Up to 10% travel may be required.

Salary: $47,396–$52,653 per year

Company

hirify.global develops enterprise content and intelligence solutions that help organizations unlock actionable insights, automate operations, and support connected workflows.

What you will do

• Troubleshoot Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues.
• Respond to and triage inbound customer support cases, assess severity and impact, investigate issues, and engage internal or customer resources.
• Maintain ownership of customer requests and incidents through investigation, escalation, resolution, follow-up, and accurate documentation.
• Communicate issue status, investigation progress, service impact, next steps, and delays throughout the support lifecycle.
• Use Microsoft SQL Server queries and database diagnostic procedures to identify information relevant to application behavior and customer issues.
• Document troubleshooting procedures, diagnostic findings, known issues, and resolutions while expanding technical and clinical workflow knowledge.

Requirements

• Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field, or equivalent education and experience.
• Experience in a customer-facing technical support or service environment with strong analytical troubleshooting, critical-thinking, and problem-solving skills.
• Working knowledge of Microsoft Windows Server, relational databases, networking, and enterprise application infrastructure; familiarity with Microsoft SQL Server is preferred.
• Strong organization, prioritization, multitasking, time-management, written communication, and verbal communication skills.
• Ability to communicate technical information clearly to technical and nontechnical audiences and manage changing priorities in a fast-paced support environment.
• Familiarity with healthcare imaging concepts and technologies including DICOM, PACS, VNA, enterprise viewers, medical imaging workflows, HL7, FHIR, DICOM modality worklist, DICOMweb, and IHE profiles.

Nice to have

• Clinical PACS support experience and experience working with Radiologists, Radiologic Technologists, or PACS administrators.
• Experience with PACS/VNA integrations with RIS, EHR, and reporting systems.
• Familiarity with cloud infrastructure and evolving cloud-hosted deployments.
• CIIP, PARCA, or ARRT certification, or experience with hirify.global Acuo VNA, NilRead, PACSgear, or comparable enterprise imaging applications.

Culture & Benefits

• Career development resources, wellbeing programs, and innovation practices.
• Inclusive, employee-focused workplace that values diverse viewpoints and new ideas.
• Opportunity to contribute to community initiatives and employee-led giving programs.
• Employment with a global enterprise software company serving thousands of organizations.