IT Support Specialist

Location: On-site in Clayton, North Carolina, United States
Schedule: 1st shift, 7:00 a.m.–3:30 p.m., Monday–Friday

Pay rate: $25 per hour

Company

hirify.global provides enterprise IT support and services focused on reliable technical operations and user productivity.

What you will do

• Provide onsite technical support for users, systems, networks, and enterprise applications.
• Support application design, development, testing, deployment, and ongoing maintenance.
• Assist with coding, debugging, system troubleshooting, and root cause analysis.
• Gather and document functional and non-functional requirements, process flows, logic diagrams, and system procedures.
• Participate in database, platform, and application integration efforts.
• Log, track, escalate, and document incidents, changes, and testing activities while collaborating with technical teams and business partners.

Requirements

• High school diploma required.
• Experience with application support.
• Basic experience with SQL.
• Bachelor’s degree in IT preferred.
• Strong problem-solving, communication, organization, prioritization, and customer-service skills.
• Ability to interpret technical and business documentation and create reports and knowledge-base materials.

Nice to have

• CompTIA A+ certification.

Culture & Benefits

• Collaborative, organized, and service-focused work environment.
• Professional development through collaboration, process improvement, and exposure to enterprise IT systems.
• Medical, dental, and vision coverage.
• Life insurance, 401(k) with company match, FSA, and HSA options.
• Paid holiday and additional benefits.