Analyst II, Product Technical Support (Fintech)

Location: US FL JAX 347; required hybrid schedule in a talent center; 8am–5pm EST

Company

hirify.global provides technology and fintech solutions that power financial institutions and the global economy.

What you will do

• Own the triage and timely resolution of client queries while meeting service level agreements.
• Validate incoming tickets, including logs, JSON files, and environment details, and manage the full lifecycle in JIRA.
• Investigate technical issues across logs, data feeds, APIs, and client configurations, including scenario replication.
• Assess impact and urgency, set priorities, escalate issues, and maintain clear client communication.
• Collaborate with engineering, product, and knowledge teams on implementations, product adoption, troubleshooting, releases, and onboarding.
• Improve support workflows and build strong relationships with financial institution clients.

Requirements

• Required experience in financial markets; exposure to regulatory frameworks is beneficial.
• Experience supporting or implementing enterprise software in a client-facing environment.
• Strong technical capability, including configuring and deploying components for troubleshooting and client support.
• Client management experience in complex and demanding organizations.
• Proactive, self-motivated approach with strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.

Culture & Benefits

• Full-time employment with a required hybrid work schedule.
• Learning and development opportunities.
• Collaborative work environment.
• Competitive salary and benefits.
• Opportunities to contribute to fintech and community initiatives.