Senior Specialist - Employee Service Operations (Time and Absence Management)

Location: Monterrey, Mexico; hybrid work with the option to work from home up to two days per week.

Company

hirify.global Group provides employee services including Time and Absence, Benefits and Learning Administration.

What you will do

• Own the operational health, quality and governance of high-volume Time and Absence services.
• Lead complex escalations through root-cause analysis, containment and corrective actions.
• Assess operational impacts, change readiness and user acceptance for projects, transitions and workforce-management implementation activities.
• Translate service data and quality reviews into risk assessments, operational controls and a prioritised improvement roadmap.
• Manage downstream payroll impacts and establish stable services that move from issue resolution toward prevention.
• Coach Advisors and Senior Advisors through cross-training, documentation and backup planning while collaborating with Payroll, Centres of Expertise and partner teams.

Requirements

• 3–5 years of experience in Time and Absence, human resources operations, payroll-connected services or a comparable environment.
• Experience leading complex operational escalations through root-cause analysis, containment and corrective actions.
• Experience delivering projects involving operational impact assessments, change readiness and user acceptance testing.
• Ability to translate service data into risk assessments, operational controls and improvement decisions.
• Time and Absence process experience sufficient to understand and manage downstream payroll impacts.
• Experience coaching Advisors and Senior Advisors through cross-training, documentation and backup planning.

Nice to have

• Experience using Workday Human Capital Management and ServiceNow in a shared-services or service-management environment.
• Knowledge of UKG and Time and Absence platforms.
• Experience supporting major implementations, transitions, regulatory changes or service-stabilisation activities.
• Experience using Power BI to identify service trends, risks or recurring defects.
• Experience presenting operational recommendations to global or regional management audiences.

Culture & Benefits

• Hybrid work model with the option to work from home up to two days per week, subject to role and team applicability.
• Enhanced paid family care leave and life and disability insurance.
• Access to the Headspace app and local wellbeing initiatives.
• Colleague discount from the first day and an eligible bonus scheme.
• Inclusive workplace focused on safety, belonging, equal employment opportunity and employee wellbeing.