HR Service Delivery Coordinator

Location: Nuevo Laredo, Tamaulipas, Mexico. Full-time, Monday through Friday.

Company

hirify.global is a global company focused on building stronger, more sustainable communities through its products, services, and operations.

What you will do

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Provide first-level support for HR policies, benefits, and programs, including health plans, meal vouchers, savings programs, insurance, and other company-sponsored benefits.
• Maintain and audit employee data in HR systems to ensure accuracy and compliance.
• Manage HR service requests and coordinate benefits enrollments, changes, and inquiries within service-level expectations.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create HR documentation, knowledge articles, and standard operating procedures while identifying process improvements.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• Intermediate English proficiency.
• Proficiency in Workday, SAP, Power BI, and Microsoft Office.
• Knowledge of information capture methods, channels, and processes, with the ability to document relevant business information in an auditable, organized, understandable, and retrievable manner.
• Knowledge of customer service concepts and techniques, with the ability to meet or exceed employee needs and expectations.
• Knowledge of HR policies, standards, procedures, and operational processes, with the ability to implement HR tasks, processes, and projects.

Culture & Benefits

• Employee support is provided across the full employee lifecycle.
• The role includes company-sponsored benefits administration, including health plans, meal vouchers, savings programs, and insurance plans.
• Work is performed Monday through Friday.
• Employment practices are based on job qualifications and include equal-opportunity commitments.

Hiring process

• Submit a resume with the application.
• Application correspondence is sent to the email address associated with the application, including the junk or spam folder.
• Application status can be checked through the candidate login on the career website.