Account Manager - US (SaaS)

Location: Hybrid position based in the Manhattan, New York office; attendance during the week is required. Travel within the US may be required for customer meetings.

Company

hirify.global provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding.

What you will do

• Build trusted relationships with US customers and advocate for their needs internally.
• Understand customer goals, technical requirements, success metrics, and growth opportunities.
• Develop account plans covering adoption, retention, renewals, growth, and risk management.
• Lead customer meetings and business reviews, ensuring clear actions and follow-up.
• Monitor customer health and usage, proactively addressing risks and driving adoption.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and leadership on customer outcomes, renewals, and growth.

Requirements

• 5+ years of experience in account management or customer success.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment.
• Strong technical orientation and the ability to turn technical details into concise, executive-ready updates.
• Strong project and stakeholder management skills with consistent follow-through across multiple accounts.
• Proactive, collaborative communication skills and comfort working with global, cross-functional teams.
• Ability to work in a hybrid arrangement from the Manhattan, New York office and travel within the US as needed.

Culture & Benefits

• Collaboration with global, cross-functional teams.
• Interaction with Sales, Solutions Engineering, Product, R&D, Support, Legal, and Finance.
• Opportunity to support customer advocacy through references, case studies, and feedback.