Senior Customer Advocacy Specialist (AI)

Location: US Remote

Salary: $92,600–$139,000 USD annually for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, and WA); $86,600–$129,800 USD annually for all other US locations. Additional annual bonus, equity, and benefits are included.

Company

hirify.global provides software solutions for the trades industry through its hirify.global, Aspire, and FieldRoutes businesses.

What you will do

• Own advocacy strategy and execution across assigned customer segments, Aspire, and FieldRoutes.
• Manage the end-to-end customer reference process, including advocate recruitment, matching, scheduling, and follow-through.
• Grow customer advocacy programs, ambassador communities, Pathfinder Network initiatives, events, reviews, and customer content opportunities.
• Build relationships with customer advocates and identify compelling stories, expertise, and business outcomes for marketing and research opportunities.
• Partner with Sales, Customer Success, Marketing, Demand Generation, Events, and other stakeholders to align advocacy programs with business priorities.
• Use program data and AI tools to identify gaps, improve reporting, automate workflows, and scale successful initiatives.

Requirements

• 2–3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related field.
• Experience independently managing and growing customer-facing programs from strategy through execution.
• Strong relationship-building, written and verbal communication, project management, and cross-functional collaboration skills.
• Experience identifying customer stories and connecting customer outcomes to marketing and business priorities.
• Strong analytical skills and the ability to translate program data into actionable recommendations.
• Proficiency with generative AI tools, CRM and customer advocacy platforms such as Salesforce, Google Workspace, and Slack.

Culture & Benefits

• Remote work with flexible time off and support for autonomous work.
• Learning and development opportunities, comprehensive onboarding, leadership training, and recognition programs.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave and support, fertility, surrogacy, and adoption reimbursement, maternity support, pet insurance, legal advisory services, and financial planning tools.
• Inclusive workplace that encourages diverse perspectives and applications from underrepresented groups.