Customer Advocacy Manager (B2B SaaS)

Location: Hybrid role requiring four days per week at a Bay Area office in Mountain View or San Francisco, California, United States.

Salary: $139,000–$149,000 annual base salary, with potential variable compensation, equity, and benefits.

Company

Glean develops a Work AI platform with enterprise search, an AI Assistant, AI agents, SaaS connectors, and APIs for secure enterprise knowledge and workflow automation.

What you will do

• Manage intake, qualification, fulfillment, status tracking, approvals, logo rights, and compliance for sales and marketing reference requests.
• Source, scope, and coordinate customer stories across case studies, customer films, fireside chats, blog quotes, and social content.
• Coordinate customer interviews, briefs, reviews, approvals, publication, creative vendors, video shoots, design deliverables, schedules, and releases.
• Recruit and prepare customer speakers for events, webinars, executive programs, and customer advisory activities.
• Plan peer-review campaigns, customer awards, recognition programs, event activations, gifting, budgets, and reusable advocacy assets.
• Build systems of record, workflows, templates, playbooks, governance, and automation for customer advocacy programs.

Requirements

• 4+ years of experience in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
• Excellent project coordination, organization, attention to detail, interviewing, writing, and stakeholder communication skills.
• Ability to turn raw customer input into clear, outcome-driven narratives and demonstrate strong executive presence.
• Fluency with Google Workspace, Salesforce, project management tools such as Asana, spreadsheets, and basic data hygiene.
• Ability to work four days per week from a Mountain View or San Francisco office.

Nice to have

• Experience running customer reference desks, champion communities, speaker programs, executive programs, webinars, conferences, or multi-city events.
• Experience producing case studies, customer videos, social content, review campaigns, awards programs, or working with creative and event vendors.
• Experience with program analytics, CRM reporting, marketing attribution, workflow automation, AI-powered tools, enterprise AI, or AI agents.

Culture & Benefits

• Medical, vision, and dental coverage.
• Generous time-off policy and 401(k) contribution opportunity.
• Home office improvement, education, and wellness stipends.
• Regular company events and daily healthy lunches.
• Inclusive and diverse workplace committed to equal opportunity.

Hiring process

• Interview process includes a brief AI-focused exercise or discussion.