Customer Reference Program Manager (AI)

Location: Remote, United States

Salary: $75,000–$95,000 per year

Company

hirify.global provides end-to-end technology solutions for more than 20,000 customers, including nonprofit organizations and Fortune 100 companies, with a mission to increase social-good impact.

What you will do

• Manage customer reference requests from intake and qualification through matching, outreach, scheduling, briefing, and follow-up.
• Build repeatable intake rules, matching criteria, service levels, escalation paths, documentation, and reporting.
• Operate Champion HQ and use Peerbound insights to create relevant, approved customer proof for active sales opportunities.
• Design and run AI-assisted workflows for triage, matching, first-draft assets, and proof assembly with human review.
• Track fulfillment, adoption, customer fatigue, influenced pipeline, ARR, win-rate, and sales-cycle outcomes.
• Evaluate Champion HQ, Peerbound, and internal capabilities while partnering with Sales, Customer Success, RevOps, Legal, Product Marketing, and Commercial AI.

Requirements

• 4+ years of relevant B2B SaaS experience in customer references, advocacy operations, sales enablement, or commercial programs.
• Hands-on experience with a reference platform such as Champion HQ or ReferenceEdge and a customer-proof platform such as Peerbound.
• Strong knowledge of Salesforce opportunity fields, report filters, and data validation.
• Experience building structured request workflows, matching criteria, service levels, documentation, and reporting.
• Practical experience applying generative AI, knowledge bases, and workflow automation, including output validation and impact measurement.
• Strong customer judgment, concise writing, independent prioritization, and cross-functional collaboration skills.

Nice to have

• Direct administration of Champion HQ and hands-on use of Peerbound.
• Experience in nonprofit or social-good markets, including NTEE taxonomies.
• Experience with Gong, content repositories, review-site content, reference ROI reporting, or vendor evaluation.
• Experience connecting AI workflows to CRM, call intelligence, or content systems through no-code tools or integrations.

Culture & Benefits

• Inclusive and equitable culture focused on meaningful social impact.
• Comprehensive benefits supporting health, well-being, and professional growth.
• Full-time employment benefits apply to employees in the United States and may vary by location.
• Compensation may also include bonuses, incentives, equity, and other total-rewards components.