Project Coordinator II (IT Operations)

Location: Dublin, Ireland

Salary: €32,400–€40,500 gross base pay annually

Company

hirify.global provides IT operations coordination and infrastructure support services across data-center, vendor, and regional operations.

What you will do

• Monitor the ticketing system and drive requests to resolution within SLA.
• Coordinate colo vendors, facility providers, OEM vendors, smart-hands technicians, site access, visitors, and shipments.
• Manage RMA shipments, inventory records, ticket activity, vendor interactions, and request status updates.
• Support incident and outage coordination by mobilizing the appropriate regional teams and technical resources.
• Coordinate shift handovers across regions to maintain 24/7 follow-the-sun coverage.
• Maintain runbooks, SOPs, and knowledge-base articles while identifying process, tooling, and automation improvements.

Requirements

• 3–5 years of experience in project coordination or project management.
• Experience working with colo or facility providers and OEM vendors such as Cisco, Juniper, or Arista.
• Familiarity with Google Suite.
• Excellent verbal and written communication, customer service, problem-solving, judgment, and decision-making skills.
• Ability to multitask, prioritize work, maintain confidentiality, and operate independently and collaboratively in a fast-paced 24/7 environment.
• Ability to perform office-based tasks, move around the office, use a computer, and communicate effectively.

Nice to have

• Project management qualifications.
• Bachelor’s degree or equivalent.

Culture & Benefits

• Work with cross-functional and regional stakeholders across time zones.
• Participate in client meetings as required.
• Follow change-management, safety, security, and compliance requirements.
• Receive gross base pay; additional bonuses or benefits may apply subject to eligibility.