UX Researcher (ResearchOps)

Location: Remote, with the option to work from the office in Warsaw or a coworking space in your city

Company

Global financial technology company developing online trading products and operating across multiple international markets.

What you will do

• Prepare and implement research strategies for B2C products.
• Conduct qualitative and quantitative evaluative and exploratory research.
• Analyze customer feedback, triangulate data, and translate insights into design initiatives.
• Set up and maintain the user research environment, tools, and research repository.
• Create reports, dashboards, metrics, and actionable recommendations for product teams.
• Present findings across the organization and coordinate research activities with Product Tech and program teams.

Requirements

• At least 5 years of experience as a UX Researcher or within a UX research department.
• Documented case studies or portfolio demonstrating qualitative and quantitative research for B2C products.
• Experience gathering data from analytics tools, connecting qualitative and quantitative insights, and performing data triangulation.
• Basic knowledge of AI tools and AI-driven research processes, including practical use cases.
• Experience coordinating evaluative and exploratory research and creating research reports, dashboards, metrics, and KPIs.
• English proficiency at a minimum B2 level.

Nice to have

• Research experience in fintech, banking, investments, or multi-market mobile applications.

Culture & Benefits

• Influence on the development of the product and company.
• Experienced team with regular knowledge sharing, feedback, and clear career paths.
• Training budget for courses and conferences.
• Additional days off for birthdays and parents.
• Equipment tailored to individual needs, private medical care, and group insurance.
• Access to English-learning, wellbeing, and benefits platforms, plus regular team-building meetings.