Account Manager, eBay (Ecommerce)

Location: Remote within the United States, including Illinois; approximately 30% travel required for customer visits and industry events.

Company

hirify.global provides automotive technology and marketplace solutions, including Hollander's eBay program and eLINK listing platform.

What you will do

• Manage a portfolio of eBay Parts & Accessories sellers, focusing on GMV growth, retention, listing quality, and marketplace performance.
• Monitor seller ratings, service metrics, policy flags, and GMV trends; engage at-risk accounts and drive improvement plans.
• Lead onboarding and training for new sellers to support marketplace ramp-up and sustained performance.
• Troubleshoot listing, compliance, and eLINK integration issues with Product, Development, and Technical Support.
• Provide marketplace insights, customer feedback, product recommendations, sales collateral, and eLINK demonstrations.
• Represent Hollander-hirify.global as an eBay subject matter expert at events, trade shows, panels, and educational sessions.

Requirements

• Bachelor's degree preferred; equivalent work experience considered.
• 2–4 years of experience in account management, sales, ecommerce, or marketplace environments such as eBay, Amazon, or Shopify.
• Strong written and verbal communication skills, including presenting, training, and engaging with diverse audiences.
• Strong analytical and reporting skills with the ability to translate seller performance data into growth strategies.
• Experience with marketplace listing management, inventory optimization, pricing strategy, performance monitoring, and customer issue troubleshooting.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Nice to have

• Experience in the automotive services industry, including recycling, collision repair, estimating, or insurance.

Culture & Benefits

• Regular full-time employment.
• Cross-functional collaboration with Sales, Product, Technical Support, Marketing, and eBay Motors.
• Customer visits and industry events requiring approximately 30% travel.
• Equal employment opportunity workplace.