Operational Support Specialist

Location: Jeffersonville, Indiana, United States; primarily in the office

Company

Insurance provider offering commercial and personal insurance products and services through a broad property-casualty network.

What you will do

• Resolve Apple warranty customer claims, escalations, replacement claims, and back-orders.
• Develop customer survey reporting and present findings to internal stakeholders and clients.
• Collaborate with claims management and complaints teams to streamline reporting.
• Use customer survey and claims analytics to implement IVR technology and improve customer experience.
• Support special projects, create process-automation documentation, and expand customer surveys across programs and touch points.
• Act as a liaison among customers, clients, vendors, and internal partners while handling inbound service calls.

Requirements

• At least one year of customer service support experience, preferably in a service center environment.
• High school diploma or equivalent.
• Proficiency with PCs, Microsoft Word, Outlook, and Excel.
• Effective written and verbal communication and strong interpersonal skills.
• Ability to meet deadlines, multitask, work independently and collaboratively, and manage escalated claims professionally.
• Customer service or phone experience, with the ability to negotiate with customers and vendors and assist other team members.

Culture & Benefits

• Primarily office-based environment emphasizing in-person collaboration.
• Comprehensive benefits supporting health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive workplace with cultural awareness activities and Employee Resource Groups.