Access & Support Specialist II (Biotech)

Location: Fully onsite in Melbourne, Florida, United States. Work one of two schedules: 8:30 a.m.–5:30 p.m. or 9:00 a.m.–6:00 p.m.

Company

hirify.global develops pharmaceutical therapies for rare and life-threatening diseases and technologies that expand the availability of transplantable organs.

What you will do

• Provide approved reimbursement support information for prior authorizations, appeals, denials, and payer requirements.
• Conduct benefits investigations and review patient assistance program applications and eligibility.
• Communicate with patients, healthcare providers, insurance plans, authorized representatives, and internal teams.
• Document calls, inquiries, activities, recertifications, eligibility records, and management reports accurately.
• Coordinate escalations, maintain compliance with policies and procedures, and support ASSIST operations.
• Complete special projects and mentor new team members as needed.

Requirements

• High school diploma or GED.
• At least 2 years of experience in customer service, reimbursement support, healthcare, or life sciences.
• Experience working with insurance providers and proficiency in reimbursement support and coverage review.
• Ability to handle prior authorization, denial, and appeal inquiries.
• Strong telephone, electronic, interpersonal, organizational, problem-solving, and time-management skills.
• Ability to work onsite in Melbourne, Florida, on one of the required schedules. Proficiency with Microsoft Office Suite and internet applications is required.

Nice to have

• Associate degree.
• Knowledge of specialty medication benefits.

Culture & Benefits

• Collaborative environment focused on patient access and exceptional customer support.
• Training and education to maintain knowledge of patient access, copay programs, insurance requirements, and operational procedures.
• Eligible employees may receive medical, dental, vision, prescription, wellness, 401(k), ESPP, paid time off, paid parental leave, and disability benefits.
• Equal employment opportunity for veterans and individuals with disabilities.