Commercial Relationship Service Specialist II (Commercial Banking)

Location: Cleveland, OH, United States; office-based

Company

hirify.global provides commercial banking services for business customers, including deposits, loans, treasury management, and specialized financial solutions.

What you will do

• Serve as the primary contact for assigned commercial customers and Relationship Managers.
• Identify, research, analyze, and resolve complex customer and operational issues while managing risk and following bank policies.
• Oversee end-to-end onboarding for commercial deposit and loan accounts, including complex features and unique customer requirements.
• Support products such as Escrow Services, Deposit Account Control Agreements, FBOs, Controlled Disbursement, Credit Sweeps, and Public Funds.
• Approve multi-million-dollar transactions and manage large, sensitive, and highly visible commercial relationships.
• Attend customer, deal team, and business segment meetings while supporting relationship plans and commercial growth.

Requirements

• 3+ years of experience in commercial banking focused on deposits, loans, treasury management, customer service, or banking operations.
• High school diploma, GED, or equivalent required; a bachelor’s degree is preferred.
• Strong written and verbal communication, customer service, facilitation, negotiation, organizational, analytical, and critical-thinking skills.
• Ability to work independently on multiple tasks while maintaining quality and adapting to change.
• Proficiency with Microsoft Office and other digital resources.
• Must currently be authorized to work full-time in the United States.

Culture & Benefits

• Office-based workplace with specific work arrangements provided by the hiring team.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plan.
• Paid leave, paid holidays, and paid time off.
• Eligibility to participate in an applicable incentive compensation plan.

Hiring process

• Specific work arrangements and further hiring details are provided by the hiring team.