Association Banking Client Support Specialist (Commercial Banking)

Location: Onsite at 4901 NW 17th Way, Suite 601, Fort Lauderdale, Florida 33309, United States

Company

hirify.global is a community-focused financial institution providing banking and treasury solutions across the South and beyond.

What you will do

• Coordinate Association Banking products, account openings, revisions, documentation, and customer communications.
• Support Lockbox, Remote Lockbox, SCO, ProPay, Canadian Items, ACH Returns, Stop Payments, Paragon Escrow Manager, TNav, Bill Pay, Remote Deposit Capture, and Positive Pay services.
• Research client issues, resolve operational problems, initiate corrective actions, and communicate resolutions to clients and relationship managers.
• Manage product support materials, instructional documents, training assistance, documentation scanning, and importing.
• Monitor risk management policies, regulatory requirements, system tests, and validations for Association Banking services.
• Collaborate with branch personnel, business partners, and other departments to deliver effective client solutions.

Requirements

• High school diploma or equivalent.
• 1–2 years of general banking or cash management experience preferred.
• Knowledge of banking, customer service, and operational procedures.
• Basic business English skills required for clear written and verbal communication.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, and the ability to learn new software.
• Strong organization, attention to detail, listening, multitasking, problem-solving, and customer service skills.

Culture & Benefits

• Required new employee orientation and annual compliance training.
• Annual Association Banking training sessions and opportunities for cross-training.
• Open operations environment with a private cubicle in a climate-controlled facility.
• Sedentary computer-based work with reasonable accommodations available for individuals with disabilities.
• Occasional work before or after normal business hours, including evenings and weekends, may be required for meetings, training, or community events.