Associate Onboarding Specialist (Portuguese)

Location: London, United Kingdom; hybrid work with attendance in the office two days per week

Company

hirify.global is a Booking Holdings company providing restaurant reservation technology for millions of diners and more than 70,000 restaurant partners.

What you will do

• Review restaurant, sales, account, and operating information using documented procedures.
• Complete administrative and setup activities, including maintaining ownership, attribution, notes, records, milestones, and next actions.
• Collect customer information and initial assets, and support profile and system configuration.
• Direct accounts to the appropriate onboarding path and prepare clear information for the receiving Onboarding Specialist.
• Identify missing information, unclear expectations, and potential risks, escalating issues when needed.
• Communicate with restaurant partners and internal teams while participating in training, coaching, shadowing, calibration, and quality reviews.

Requirements

• Native-level Portuguese and fluent English are mandatory.
• Experience in customer service, hospitality, restaurant operations, onboarding, implementation, account support, or a related operational environment.
• Experience supporting software setup, customer onboarding, implementation, or technical troubleshooting.
• Strong organization, follow-through, attention to detail, communication, and deadline management.
• Ability to learn new systems and use Salesforce, collaboration tools, spreadsheets, and approved AI tools.
• Ability to follow structured processes, recognize incomplete or inconsistent information, and escalate risks appropriately.

Nice to have

• Direct restaurant or hospitality experience.
• Experience with Salesforce or another CRM, workflow, or case-management system.

Culture & Benefits

• Hybrid workplace with flexibility for a global, distributed workforce and occasional communication outside standard hours to support international collaboration.
• Five weeks of paid vacation, paid parental leave, birthday leave, paid volunteer time, and an annual company-wide week off.
• Private health and dental insurance, pension contributions, income protection, life assurance, and an employee assistance program.
• Company-paid therapy sessions, Headspace subscription, development funding, leadership development, and access to on-demand learning.
• Travel discounts, employee resource groups, discounted gym membership, Bike2Work, season ticket loan, social events, and free lunch two days per week.