Supplier Support Advisor/CX Advisor - B2B (Traveltech)

Location: Oxford, United Kingdom. The role is remote-friendly, with the option to work on-site as often as required by the team.

Company

hirify.global connects travelers with experiences through travel content, guidance, and marketplaces including hirify.global and Viator.

What you will do

• Provide real-time support to tour operators through email, live chat, and phone.
• Resolve account, product, booking, and operational issues, escalating complex concerns when needed.
• Review, refine, categorize, and optimize tour and activity listings across Viator, hirify.global, and distribution partners.
• Facilitate and troubleshoot connectivity between operator booking systems and hirify.global platforms.
• Train operators on self-service tools and established practices for managing bookings, accounts, and product profiles.
• Collaborate with internal support teams, vendors, and global partners while contributing to team initiatives.

Requirements

• Bachelor’s degree or equivalent experience.
• Exceptional written and verbal English communication skills required.
• Proficiency with Google Workspace, online platforms, and CRM systems; Salesforce experience is highly preferred.
• Ability to learn quickly, follow established processes, analyze basic data, and solve routine operational issues.
• Self-motivated approach, strong attention to detail, and reliable follow-through.
• Reliable broadband with at least 25 Mbps download and 10 Mbps upload, plus a quiet home office with a direct Ethernet connection.

Nice to have

• Previous customer support or partner-facing experience.
• Bilingual proficiency.
• Experience in partner support or operations within travel and hospitality.

Culture & Benefits

• Traveler-first, execution-focused, and collaborative working principles.
• Remote-friendly collaboration with flexible scheduling and work-life balance.
• Competitive compensation package with base salary and annual bonuses.
• Health benefits, employee assistance, donation matching, tuition assistance, and an annual lifestyle benefit.
• Travel discounts, referral rewards, and support for charitable giving.