Patient Relationships Specialist - TRT (Healthcare)

Location: London HQ, hybrid

Company

hirify.global is scaling its weight-loss and TRT healthcare services while continuously refining its processes and patient experience operations.

What you will do

• Proactively contact patients by phone and email throughout the journey from consultation to active treatment.
• Manage a daily patient list, prioritising timely conversations and following up after missed consultations or requests for more time.
• Understand patient goals and concerns, including cost, timing, side effects, and requests for additional information.
• Guide patients through onboarding from sign-up to their first order and resolve blockers.
• Record interactions in CRM and support tools, maintaining accurate patient records and pipelines.
• Work toward weekly activation and conversion goals and share patient feedback to improve the experience.

Requirements

• Experience in contact centre or customer service work, preferably in a high-volume, target-driven environment.
• Experience with outbound calling and proactive patient or customer outreach.
• Hands-on experience with contact centre or helpdesk platforms such as Zendesk, Freshdesk, or Aircall.
• Hands-on CRM experience with platforms such as Pipedrive, HubSpot, or Salesforce, including pipeline and activity management.
• Strong objection-handling, empathy, organisation, communication, and data-awareness skills.
• Ability to handle sensitive health information discreetly and follow data protection and clinical guidelines.

Nice to have

• Experience in healthcare, telehealth, pharmacy, or another regulated industry.
• Experience in a patient-facing or subscription-based business.

Culture & Benefits

• Fast-moving environment supporting weight-loss and TRT services.
• Processes and SOPs are regularly refined as the business grows.
• Hybrid work connected to the London HQ.
• Emphasis on independent problem-solving, adaptability, and continuous patient experience improvement.