Bilingual Customer Experience Specialist

Location: Scotland, United Kingdom; fully remote. Availability required from Saturday to Wednesday, 9 am to 6 pm.

Company

hirify.global operates a marketplace and related tools designed to reduce food waste and empower consumers and businesses to save surplus meals.

What you will do

• Provide customer service to users and partners through email, chat, phone, and social media.
• Handle priority situations with care and proactively contact users and stores when needed.
• Support users and partners in maximizing saved meals through targeted retention efforts.
• Represent the brand by encouraging more sustainable customer behavior.
• Identify user and partner pain points and escalate technical or operational issues to global stakeholders.

Requirements

• Fluent written and verbal English and Italian required.
• Must be based in Scotland.
• Experience in customer service or account management.
• Experience working with CRM platforms such as Zendesk, Salesforce, HubSpot, or SAP.
• Comfort working toward KPIs and performance targets while maintaining strong customer outcomes.
• Strong communication, relationship-building, conflict-resolution, attention to detail, and teamwork skills.

Nice to have

• Experience working in a marketplace, large platform, or food industry.

Culture & Benefits

• Opportunity to contribute to a social-impact mission focused on reducing food waste.
• Open culture with independence and room for creativity.
• Collaborative international environment with teammates across 19 countries.
• Flexible working hours, generous vacation, and wellness policies.
• Personal and professional development in a high-growth scale-up environment.

Hiring process

• Submit a CV and cover letter in English through the company application platform.