Customer Experience Specialist (French)

Location: Remote, applicants must be based in Scotland. Availability required Saturday to Wednesday, 9 am to 6 pm.

Company

hirify.global operates a marketplace app and related solutions designed to help reduce food waste and empower people to take action.

What you will do

• Provide customer support to users and partners through email, chat, phone, and social media.
• Handle priority situations with care and proactively contact users and stores when needed.
• Support users and partners in maximizing saved meals through targeted retention efforts.
• Represent the brand by encouraging sustainable customer behavior.
• Identify user and partner pain points and communicate technical or operational issues to internal stakeholders.

Requirements

• Experience in customer service or account management.
• Full written and verbal fluency in French and English required.
• Must be based in Scotland.
• Comfort working with KPIs and performance targets.
• Strong communication, relationship-building, conflict-resolution, and attention-to-detail skills.
• Experience with CRM platforms such as Zendesk, Salesforce, HubSpot, or SAP.

Nice to have

• Experience in a marketplace, large platform, or the food industry.

Culture & Benefits

• Social-impact work focused on reducing food waste.
• Open culture with independence and room for creativity.
• Collaborative environment that encourages learning and celebrates success.
• Flexible working hours, generous vacation, and wellness policies.
• International environment with teammates across 19 countries.
• Personal and professional development in a high-growth scale-up.

Hiring process

• Submit a CV and cover letter in English through the company platform.