Supplier Support Advisor/CX Advisor - B2B (Travel)

Location: Oxford, United Kingdom; remote-friendly collaboration with the option to work onsite as often as required by the team.

Company

hirify.global is a Tripadvisor Group travel marketplace connecting travelers with tour operators and experience providers.

What you will do

• Provide real-time B2B support to tour operators through email, live chat, and phone.
• Resolve account, product, booking, and operational issues, escalating complex cases when needed.
• Review, refine, categorize, and optimize tour and activity listings across hirify.global, Tripadvisor, and distribution partners.
• Facilitate and troubleshoot connectivity between operator booking systems and hirify.global or Tripadvisor platforms.
• Train operators on self-service tools and collaborate with internal teams, vendors, and global partners.
• Manage high-volume and Tier-2 queues while contributing to team initiatives and continuous improvement.

Requirements

• Bachelor’s degree or equivalent experience.
• Exceptional written and verbal English communication skills required.
• Proficiency with Google Workspace, online platforms, and CRM systems; Salesforce experience is highly preferred.
• Ability to learn quickly, follow established workflows, analyze basic data, and solve routine operational issues.
• Reliable broadband with at least 25 Mbps download and 10 Mbps upload, plus a quiet dedicated home office and direct Ethernet connection.
• Ability to work a flexible schedule as operational and customer needs evolve.

Nice to have

• Previous customer support, partner-facing, or travel and hospitality operations experience.
• Bilingual proficiency.

Culture & Benefits

• Traveler-first, execution-focused, collaborative working culture.
• Flexible schedule and remote-friendly collaboration across a worldwide team.
• Competitive compensation with base salary and annual bonuses.
• Health benefits, employee assistance, donation matching, tuition assistance, and an annual lifestyle benefit.
• Travel discounts, referral awards, and support for professional development.