Customer Experience Specialist

Location: London, United Kingdom; regular in-person workplace, meeting, event, and facilities responsibilities.

Company

hirify.global delivers communication connectivity and services for consumers, businesses, governments, and military customers worldwide.

What you will do

• Act as the front-of-house contact for meeting room, event, workplace, and facilities enquiries.
• Manage bookings and utilisation for more than 100 meeting rooms and event spaces.
• Coordinate internal and external in-person and virtual meetings, workshops, events, and engagement activities.
• Arrange catering, AV, room setups, visitor access, signage, event calendars, budgets, and supplier invoices.
• Collaborate with Security, Reception, AV, Catering, Facilities, HSE, contractors, and service providers.
• Support workplace communications, employee engagement initiatives, service improvements, and operational issue resolution.

Requirements

• Exceptional customer service, relationship management, communication, organisational, and time-management skills.
• Experience in event planning, coordination, hospitality, workplace management, facilities processes, or workplace operations.
• Experience managing contractors, service providers, and facilities-related activities.
• Proficiency with CRM systems, Microsoft Office, facilities management systems, and room or event booking platforms.
• Strong problem-solving skills, attention to detail, resilience, and the ability to manage multiple priorities.
• Willingness to work flexibly according to business demands, event requirements, and customer needs.

Nice to have

• Experience in customer experience, customer service, hospitality management, workplace experience, or events coordination.
• Knowledge of customer experience principles, event management practices, and workplace services.
• Qualifications in Hospitality, Business Administration, Events Management, or Customer Service.

Culture & Benefits

• Inclusive and diverse equal-opportunity work environment.
• Work with employees, customers, contractors, suppliers, and cross-functional teams.
• Opportunity to support employee engagement, wellbeing activities, workplace initiatives, and company programmes.
• Work across both physical and virtual workplace experiences.