Operations Leader (Car Finance)

Location: London, United Kingdom; hybrid with 4 days per week in the office

Company

hirify.global is a financial services company providing insurance and car finance products, with a focus on making migration easier.

What you will do

• Lead the collections and customer servicing team, owning performance, coaching, development, and hiring.
• Build a scalable, customer-centric collections function that supports significant volume growth.
• Set the collections strategy while meeting consumer credit regulations and statutory requirements.
• Build relationships with brokers and dealers and improve underwriting and payout processes.
• Own servicing and collections performance reporting for car finance leadership and group stakeholders.
• Work with engineers to develop an AI-native operations function and automate suitable workflows.

Requirements

• Significant operational leadership experience in regulated financial services.
• Deep knowledge of UK consumer credit conduct requirements.
• Experience building or scaling an operations function during a period of volume growth.
• Ability to use data to set priorities, size problems, and support decisions.
• Ability to adapt to AI-native and technology-enabled ways of working.
• Must work from the London office 4 days per week; visa sponsorship and visa support are not available.

Nice to have

• Motor finance or hire purchase experience.
• Experience using LLMs to improve operational efficiency.
• Familiarity with Linear, Google Suite, Notion, Intercom, or Claude.

Culture & Benefits

• Bonus scheme designed to reward high performance.
• Private medical insurance and mental health support.
• Personal learning budget and two dedicated learning and development days per year.
• Monthly flexible benefits budget.
• 25 days of holiday plus bank holidays.
• Up to 4 weeks of work from anywhere per year.

Hiring process

• 30-minute introductory call with the Talent team.
• One-hour skills and experience interview with the hiring manager.
• Two-hour task-based interview and values and ways of working interview.