Operations Success Associate

Location: San Salvador, El Salvador; remote role for a global team.

Company

hirify.global provides a subscription commerce platform, while its subsidiary Firstbase helps companies equip distributed teams with workplace goods, equipment, and employee perks.

What you will do

• Manage procurement operations, including purchase orders, order tracking, lead times, vendor communication, and internal system updates.
• Coordinate vendor relationships, monitor SLA adherence, communicate requirements, and escalate operational risks.
• Manage pricing requests, validate quotes, and maintain accurate product, pricing, vendor, order, and inventory data.
• Maintain and expand the product catalog by identifying opportunities, screening vendors, and supporting new offering onboarding.
• Resolve order exceptions, monitor inventory and replenishment needs, and implement solutions that reduce recurring customer-impacting issues.
• Analyze operational data, improve workflows, document processes, and track projects that strengthen procurement and catalog operations.

Requirements

• 2+ years of experience in procurement, operations, vendor management, supply chain, or a related field.
• Hands-on experience placing orders, managing lead times, and coordinating with vendors, OEMs, distributors, resellers, or suppliers.
• Experience with pricing requests, product or service catalogs, and catalog expansion initiatives.
• Strong analytical, troubleshooting, communication, and process-improvement skills.
• Proficiency with JIRA, Slack, Retool, spreadsheets, or similar operational tools.
• Bachelor’s degree in Supply Chain, Operations, Business, or a related field is preferred.

Culture & Benefits

• Work remotely as part of a global, cross-functional team.
• Collaborate with Operations, Customer Success, CX, Product, Sales, and Procurement teams.
• Operate in an inclusive environment that values diverse experiences, identities, and perspectives.
• Work with a high degree of ownership and independence in day-to-day workflows.