Senior Manager, Customer Success (Healthcare)

Location: Philadelphia, PA, United States

Company

hirify.global develops behavioral health technology that helps healthcare organizations identify risk, engage individuals with appropriate resources, and support more informed care decisions.

What you will do

• Own a portfolio of strategic healthcare accounts from implementation and onboarding through adoption, renewal, and expansion.
• Build relationships with executive, clinical, operational, financial, and technology stakeholders.
• Run business reviews and account planning sessions tied to measurable customer, clinical, operational, and financial outcomes.
• Identify, develop, and personally close upsell and cross-sell opportunities across existing customers.
• Protect retention and renewals by monitoring account health, resolving escalations, and leading recovery plans.
• Coordinate with Sales, Product, Engineering, Clinical, Data, Implementation, and Support teams to improve customer outcomes.

Requirements

• 7+ years of experience in customer success, strategic account management, enterprise account management, or a similar customer-facing role in B2B software or SaaS.
• 3+ years of experience working with healthcare organizations, healthcare technology, behavioral health, population health, care management, or related services.
• Proven success growing revenue through personally managed upselling and cross-selling within existing accounts.
• Experience owning implementation, adoption, value realization, retention, renewal, and expansion across the customer lifecycle.
• Experience managing complex healthcare accounts and communicating with senior clinical, operational, financial, and executive leaders.
• Strong communication, presentation, negotiation, analytical, relationship-building, CRM, and customer success platform skills.

Nice to have

• Experience in behavioral health technology, digital health, integrated behavioral healthcare, population health management, care navigation, or clinical workflow software.
• Familiarity with healthcare payment models, value-based care, quality improvement, population health strategies, HIPAA, data privacy, security, and interoperability.
• Experience with Salesforce or a similar CRM, enterprise SaaS commercial models, executive business cases, ROI analysis, and workflow change management.

Culture & Benefits

• Fast-paced, collaborative, flexible, and growth-minded work environment.
• Flexible work schedule and unlimited PTO.
• Medical coverage, physical and mental wellness benefits, parental leave, and 401(k).
• Company-sponsored events, referral program, commuter benefits, and onsite gym.
• Dog-friendly office, office snacks, and onsite massages.