Customer Success Director (Healthcare)

Location: New York, New York, United States

On-target compensation: $225,000–$275,000, including base salary, annual bonus incentive, and new hire equity.

Company

hirify.global develops a secure identity platform that enables safer, easier experiences across airports, stadiums, workplaces, and everyday services.

What you will do

• Own and execute customer success strategy across healthcare partners, driving adoption, retention, expansion, and measurable outcomes.
• Build executive-level relationships with health systems, payers, and digital health organizations.
• Lead the full lifecycle of complex healthcare implementations, from solution design and contracting through execution and optimization.
• Partner with Business Development, Product, Technology, and Operations to deliver scalable customer experiences.
• Drive renewals, contract expansion, revenue growth, product utilization, and successful healthcare use-case rollouts.

Requirements

• 8+ years of experience in customer success, partnerships, consulting, or related roles, including significant healthcare experience.
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations.
• Demonstrated success driving measurable customer and revenue outcomes.
• Strong executive presence, communication skills, strategic thinking, attention to detail, and a consultative mindset.
• Experience leading complex cross-functional initiatives in fast-paced, high-growth environments.
• Willingness to travel as needed to support customer relationships.

Culture & Benefits

• Open-concept offices with conference rooms, casual co-working spaces, catered lunches, and stocked kitchens.
• Stipends and reimbursement programs supporting well-being and learning and development.
• Comprehensive healthcare plans and family-building benefits, including fertility, adoption, and surrogacy support.
• Flexible time off, an annual wellness stipend, and OneMedical memberships for employees and dependents.
• hirify.global Plus membership and a 401(k) retirement plan with employer match.