Senior Client Success Manager (Healthcare)

Location: Based in Atlanta or Florida, United States; willingness to travel within the territory up to 40% is required.

Base salary: $135,000–$145,000 annually. The role also offers a 15% target annual bonus, with total target compensation of $155,250–$166,750.

Company

hirify.global is a healthcare technology company developing AI-driven precision diagnostic software that quantifies and characterizes coronary artery plaque to help prevent heart attacks.

What you will do

• Own client relationships across an assigned territory and serve as the primary point of contact for healthcare organizations.
• Build relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices.
• Lead onboarding, education, adoption, business reviews, utilization assessments, and ongoing client check-ins.
• Monitor utilization, turnaround times, NPS, retention, and other client health metrics to identify and resolve risks.
• Partner with Sales, Partnerships, Implementation, Product, Clinical, and Marketing teams on renewals, expansion, pilots, and product rollouts.
• Represent client feedback internally and recommend workflow and service improvements.

Requirements

• Bachelor’s degree; healthcare, life sciences, or business background preferred.
• 7+ years of experience in client success or account management, preferably in healthcare or SaaS.
• Direct experience with health systems, cardiology groups, or outpatient imaging centers is highly desirable.
• Strong communication, interpersonal, problem-solving, organizational, and multitasking skills.
• Familiarity with CRM platforms, preferably Salesforce, and data dashboards such as Tableau or Looker.
• Must be based in Atlanta or Florida and willing to travel within the territory up to 40%.

Nice to have

• Experience in a Series A–C startup.
• Spanish-speaking ability.

Culture & Benefits

• Work with a distributed organization that collaborates digitally and provides access to offices in Denver, New York, Dallas, and Lisbon.
• Cross-functional collaboration with Implementation, Sales, Product, Clinical, and Marketing teams.
• Annual target bonus of 15% in addition to base salary.
• Stock options, paid benefits, and employee perks are included in the total rewards package.
• Company values include humility, excellence, accountability, innovation, and teamwork.